DarazGlobal_Agreement_20240719 EN

 

 

TERMS OF SERVICE (SELLER) –DARAZ GLOBAL PLATFORM

 

 

Welcome to the Daraz website and/or the Daraz mobile app. Please read these Terms of Service (Seller) - Global Platform (including all Schedules and Annexes) (“Terms”) carefully. These Terms govern your use and access of the Platform (defined below) as a seller and is agreed between you (“Seller”, “you”, "your") and the following Daraz marketplace  entities applicable to you (individually and collectively, “Daraz”) based on the country platforms which you choose to open a store on (“Country Platform”) and the Marketplace Agreement of each Country Platform (“Marketplace Agreement”) . These Terms takes effect on the date you complete your online sign-up process to become a seller on the Platform (“Effective Date”).

 

Daraz marketplace entities:

Pakistan: Jade-e-Services Pakistan (Private) Limited

Bangladesh: Daraz Bangladesh Limited

Nepal: Daraz Kaymu Private Limited

Myanmar: Daraz Myanmar Co.,Ltd.

Sri Lanka: Kaymu Lanka Private Limited

 

BY REGISTERING FOR AND USING THE PLATFORM AND/OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS, AND ALL POLICIES OF THE RELEVANT COUNTRY PLATFORM AVAILABLE AT SELLER CENTER AND DARAZ UNIVERSITY WHICH ARE INCORPORATED BY REFERENCE INTO THESE TERMS.

 

 

Overview

 

1.                      Daraz Services to You (Clause 2)

Daraz offers you general services consisting of:

·   the listing of your Products;

·   customer services (for a limited time);

·  order processing;

·   logistics coordination and related services,

and other additional services that you may request and that Daraz may provide to Seller.

 

2.                      Products You Can Sell (Clause 9)

You can sell Products that are legally permitted to be sold in the relevant territory of the Country Platform and that comply with Daraz’s Policies and Marketplace Agreement of each country. Since you are selling the Products directly to Daraz buyers, you are responsible for all matters related to the Products that you sell on the Platform including but not limited to ensuring that the Product content, Product quality and origin, and financial invoice comply with applicable laws and tax obligations in the relevant territory of the Country Platform. After shipping the Products, you are responsible for returns and Product warranties.

 

3.                      Fulfilment (Clause 6)

There are different fulfilment models mentioned in the Marketplace Agreement of each Country Platform.

 

4.                      Payment (Clauses 2 and 3)

Daraz (or its designated payment processing service providers) will periodically remit payments to you after deducting Fees due and payable to Daraz for providing the Services to you.

 

5.                      How To End Our Relationship (Clause 13)

You may end the seller relationship with Daraz at any time and without penalty by providing Daraz with 30 days’ written notice of your intention to discontinue the use of Daraz’s Services.

6.                      Dispute Resolution (Clause 14)

Where Daraz and you are in disagreement regarding any matter, the Parties shall first try to resolve it amicably. If this fails, either Party may submit to the jurisdiction of the court with respect to any dispute (if you are from the PRC), or refer the matter to arbitration (if you are from a place other than the PRC).

 

 

7.                      Privacy Policy

You acknowledge that you have read and agree to the applicable Privacy Policy and consent to our collection, use, retention and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.

 

 

1.                      Acceptance

 

1.1                      Acceptance. Any person who wants to register with and/or access the Platform and use the Services to sell Products agrees to accept these Terms and the Policies. You shall provide a copy of any documents requested by Daraz upon entering into these Terms. Daraz may verify these documents and other submitted information                        prior to completing your online sign-up process and/or effecting the Services. These Terms constitute a separate agreement between: (i) you; and (ii) each one of the abovementioned Daraz entities individually and any direct or indirect subsidiaries of those Daraz entitites.

 

1.2                      Variations. Daraz may change any of the terms and conditions contained in these Terms, or any fees, procedures and Policies governing the Platform and the Services at any time. These changes will take effect  after publication on the Platform, Seller Center, or other form of notification to you as per the Marketplace Agreement and Platform Polices of Country Platform. You are responsible for reviewing notices and Policies, and your continued use of the Services, the Platform, and/or Seller Center following the changes taking effect will constitute your acceptance of such changes. If you do not agree to any such changes, you must stop using the relevant Services, the Platform, and Seller Center (except  to the extent required in these Terms), and contact Partner Support Center on Seller Center to deactivate your Seller Account upon which these Terms will be terminated. For the avoidance of doubt, newer versions of these Terms supersede older versions, unless otherwise agreed by Daraz.

 

2.                      Services & Fees

 

2.1                      Platform. Daraz provides a platform for you to offer Products for sale to Buyers, and for you to complete transactions with Buyers. Except as set out in these Terms, and to the extent permitted by applicable law, Daraz is not involved in the actual transaction between you and Buyers nor is Daraz obliged to verify the accuracy, completeness and legality of your Content published on the Platform. As vendor of the Products, it is    your responsibility to ensure the sale is legal, accurately describe the Products, and the Products are packaged, shipped, warranted and fulfilled in respect of all sale and after sale obligations required by law or by trade. You use the Services, the Platform and Seller Center at your own risk.

 

2.2                      Services. The services provided by Daraz (or its designated providers) under these Terms (“Services”) include:

 

a.                      General Services ("General Services") of consists of the services which are including but is not limited to:

(i)                      providing support services enabling your listing and publishing of your Content regarding the Products you offer for sale on the Platform;

(ii)                      providing the Platform for you to offer Products for sale;

(iii)                      limited customer support services, including coordinating and answering Buyer enquiries and processing returns;

(iv)                      Order processing;

(v)                      Fulfilment model as per clause 6 of this Agreement; Service as per Clause 6 of this Agreement;

(vi)                      collection, reconciliation and execution of all Sales Proceeds; and

(vii)                      Other services ancillary to the above.

 

The General Services include Daraz providing information to you in relation to each Order as necessary under these Terms. You agree that Daraz may provide you with electronic copies of documents such as tax invoices, receipts, credit notes, debit notes, or any other documents for compliance with applicable laws; and

 

b.                      Additional Services ("Additional Services"). We may, under terms and conditions agreed to in the Policies, and/or in a separate agreement including Marketplace Agreement and its Policies, offer you the option to purchase goods or participate in services provided by us and/or third parties. We may at any time prescribe and amend the terms of Additional Services in accordance with Clause 1.2 of these Terms.

 

2.3                      Fee. In consideration of the provision of Services, Daraz shall be entitled to charge and invoice you the Fees. The rate cards showing the Fees could be found at Daraz University of Country Platform. Unless otherwise stated in the rate cards, the rates stated for the Fees do not include any taxes imposed by applicable law, including and not limited tolocal value-added, digital service taxes, sales or similar consumption taxes. Unless otherwise stated, coupons and discount codes shall not be considered in the Fee calculation.

 

 

2.4                      Settlement. Unless otherwise agreed in writing, settlement of invoices for the Fees shall be effected by setting off against funds in your Seller Account with Daraz. Where you have multiple Seller Accounts or Country Platform stores, Daraz may settle the payment of the Fees by setting off against funds in any of your Seller Accounts or Country Platform stores. Any cross-country store settlement of Fees shall be, at Daraz’s election, based on the exchange rate shown on the Seller Center for such Fees or the prevailing exchange rate at the time of settlement. All payments will be made in currency as per the Terms of the Marketplace Agreement or Separate Agreement between the Parties.

 

 

3.                      Payment

 

3.1                      Payment. Daraz shall receive and process all payments for Products purchased on the Platform on behalf of the Seller. Daraz shall make payment of the amount of the Listed Price for the Product(s) received from a Customer, less its commission for the sale of the Product(s), less any service Fees/Penalties or any other amounts due if applicable, subject to its right of set-off under this agreement. 

 

3.2                      Treatment of Sales Proceeds. You agree that Buyers satisfy their obligations to you as regards the Buyer Contract when Daraz (or its designated providers) receives the Sales Proceeds. The obligation of Daraz (or  its designated providers) to remit funds received by us on your behalf (“Payment”) is limited to the net proceeds (“Net Proceeds”) (which is the Sales Proceeds minus any sums owed by you to Daraz, Daraz Affiliates or third parties in relation to your use or transactions on the Platform, and subject to any chargeback, reversal, discounts,  refund, cancellation, withholding for anticipated claims and/or deduction in accordance with these Terms and the Policies and the Marketplace Agreement of Country Platform). The Payment will represent an unsecured claim against Daraz. Payment provided to you shall be based on the exchange rate shown on the Seller Center, unless otherwise indicated. For the avoidance of doubt, you will                  not receive interest or any other earnings on Sales Proceeds or Net Proceeds.

 

3.3                      Settlement: Daraz may settle the payment as per the following requirements:

a.   You authorise Daraz (or its designated providers) to: (a) collect the Sales Proceeds and in general              any sums due or owing under these Terms and hold the same; (b) calculate and process customer payments, refunds, and adjustments; (c) remit the Net Proceeds; and (d) pay to Daraz, to Daraz Affiliates, and to third parties (including Buyers) any amounts you owe to them in relation to your use or transactions on the Platform as per Terms of this Agreement and Marketplace Agreement of your Country Platform.

b.  You acknowledge and agree that payments may be collected from Buyer through authorized service providers (such as logistics providers or offline payment channel operators) on behalf of Daraz.

c.   Upon delivery of the required Product(s) to the customers, Daraz shall make payments after deducting Net Proceeds to the Seller or authorized entity on behalf of Seller as per agreed terms between the Parties through Marketplace Agreement, Polices or any separate Agreement. The payment maybe different settled into instalments as agreed between the Parties.

 

3.4                      Seller Tax. You are responsible to issue tax invoices for your Orders in accordance with the applicable laws and Marketplace Agreement to provide this invoice to the Buyer for every successful Order. It is your responsibility to determine whether Seller Taxes apply to the transactions and to collect, report, and remit the correct Seller Taxes to the appropriate tax authority. Daraz is not obligated to determine whether Seller Taxes apply and is not responsible to collect, report, or remit any sales, use, or similar taxes arising from any transaction. "Seller Tax" means any and all sales, goods and services (including digital goods and services), use, excise, import, export, value added, consumption and other taxes and duties assessed, incurred or required to be collected or paid for any reason in connection with any advertisement, offer or sale of Products by you on or through the Platform.

 

3.5                      Withholding Tax. Daraz shall be entitled to deduct or withhold from payments to be made to the Seller under this agreement any duties, taxes or other amounts required to be deducted or withheld under any federal, provincial or local law and to remit the same to the taxing authority of any jurisdiction relevant to the transaction. 

 

 

2.                      Access to Services and Tools

 

2.1                      Access to Seller Account. You are responsible for maintaining the security of your password, and for supplying and authorizing access to your Seller Account to your authorized personnel, and for ensuring that any person filling in or signing any document, operating your Seller Account, or handling the Products, on your behalf (other than a Daraz employee, contractor or agent specifically mandated by Daraz) has full power and authority to              do so on your behalf. All actions taken by any person accessing or using your Seller Account, Services or Tools  on your behalf shall be deemed duly authorized unless you have given Daraz advance written notice of such person’s lack of authority.

 

2.2                      Accuracy of Your Account Information. You are responsible for ensuring that all information (including email and bank account details) provided or made available by you or your authorized personnel on your Seller Account is accurate and complete at all times. You shall bear all consequences ensuing from any incorrect information provided and Daraz shall have no responsibility to verify any information, take any steps to rectify the situation, or remit any Payment to you.

 

3.                      Prohibited and Regulated Products

 

3.1                      Regulated Products. In addition to the Prohibited and Controlled Products set out in the Policies, unless you have taken the necessary steps to ensure compliance of the Products and the import of such Products with local laws, you shall not sell any regulated Products on the Platform, including but not limited to:

 

a.  Products that are required to be certified by or registered with a government authority under applicable laws or to obtain a distribution permit and/or other special permit from a government authority under applicable laws;

b. Products that are required to have local language (other than English) on its label, Product manual, warranty statement, and/or other parts of the Product or its packaging materials;

c.  Products which are restricted to be sold or imported based on the relevant laws and regulations applicable for the relevant Country Platform;

d.  Products which are prohibited for safety, security, public health or environmental reasons; or

e.  Controlled or dangerous goods which are not permitted for carriage or transportation.

 

 

4.                      Fulfilment of Orders

 

4.1                      Fulfilment Models. Orders for physical Products are fulfilled under any the Daraz fulfilment               model as agreed between you and Country Platform, with any separate Agreement or Marketplace Agreement.

 

4.2                      General Terms for Fulfilment Models.

 

a.   Coordination by Daraz. Daraz will provide to you information in relation to each Order for Products made through the Platform, and support the coordination of post sales activities including answering customer enquiries and processing returns.

 

b.  Collection of Shipping Fees. Daraz may, from time to time and on such terms as it may prescribe, collect shipping fees from Buyers on your behalf or charge you for the shipping fees on behalf of Buyers as communicated from time to time.

 

4.3                      Seller Responsibility.

 

a.   Your Responsibilities. The responsibility of the Seller shall be as per the Marketplace Agreement and its Policies.

 

b.   Title and Risk. Seller shall remain sole and undisputed owner of the sold Product(s) until it is successfully delivered to the Customer, at which point title and ownership shall be transferred to the Customer. In case any Product is returned or rejected by a Customer, the title and ownership of the Product shall, immediately upon return or rejection, revert to the Seller who shall be the sole and undisputed owner of the Product. Title and ownership of the Products shall never pass to Daraz.

 

 

5.                      Returns, Failed Deliveries and Inadequate Product

 

5.1                      Returns and Failed Deliveries. All Orders will be handled in accordance with Daraz’s customer returns and failed delivery policies or terms which might be guided by the Marketplace Agreement between you and Daraz. In the event that Daraz is required to provide additional services to collect, deliver, process or store any returned or failed delivery parcels for you, such additional fees or expenses may be charged to you and be set off against funds in your Seller Account. If the fulfilment of any Order is unable           to be completed due to any circumstances, the title to the Products shall immediately revert to you and you shall                 take title of all Products that are returned by Buyers.

 

5.2                      Subsequent Sale of Failed Delivery Products. If you authorise the appointed logistics provider under any separate Agreement to retain/store a Product that is the subject of a failed delivery for fulfilment of a subsequent Order within the same country, You will be charged with the Fee and Commission for  the subsequent Order.

 

5.3                      Inadequate Product. In case of an Inadequate Product, you will promptly notify Daraz of any Inadequate Product (or the threat of a public or private recall) and cooperate and assist Daraz with returns, including by initiating the procedures for returning Products to you.

 

5.4                      No Responsibility. Daraz will not be responsible for any risk or be liable for any Claims in connection with any returns or failed delivery (including due to a threatened recall) and will claim all costs incurred in that respect from you.

 

6.                      Daraz Rights

 

6.1                      Daraz’s Actions. If the Products or your behaviour on the Platform does not comply with these Terms, the Policies, applicable laws or for any reasonable cause, Daraz may at any time (a) delay or suspend listing of, or to refuse to list, or to de-list any or all Products; (b) cancel or suspend any promotion, pricing or traffic benefits;

(c) reset your store name; (d) withhold (or request its designated providers to withhold) amounts in your Seller Account, and such amounts may be applied towards refunds to the Buyer, reimbursement of rebate or discount extended by Daraz to you, and any costs, fees, penalties or fines imposed by any competent authorities; (e) allow a Buyer to cancel an Order because the Platform or the Products are unavailable following the commencement of a transaction; and/or (f) require you to pay an administrative fee/default fee and any costs, fees, penalties or fines imposed by any competent authorities.

 

6.2                      Deactivation of Seller Account. Daraz may deactivate your Seller Account with immediate effect and withhold all outstanding payables to you if you (a) breach any obligations under these Terms, the Policies or applicable laws relating to Intellectual Property Rights; (b) sell counterfeit Products or Products prohibited from use, distribution or sale under applicable laws; (c) breach any applicable laws; (d) accumulate the maximum number of non-compliant points as set out in the Policies; and/or (e) use the Platform, the Services and Seller Center in a fraudulent manner.

 

6.3                      Transaction Limit for Compliance Purposes. For the purposes of prevention of fraud, compliance with applicable laws or these Terms, or other commercially reasonable reasons, Daraz may impose order value or transaction limits on your Seller Account and/or listings of the Products.

 

6.4                      Third Party Service Providers. Daraz may work with and/or use the services of its designated providers or other third party service providers in connection with the Services.

 

6.5                      Variation of Order. Daraz may, acting reasonably, reject any particular form of Order or payment for the Products, and not honour or accept any discounts, coupons, gift certificates, or other offers or incentives made available by you to Buyer.

 

6.6                      Treatment of Orders. Daraz may, based on its discretion and/or as may be required under the laws applicable                    for the Country Platform, withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or unilaterally cancel any Order. You shall stop and/or cancel Orders of Products if so asked by Daraz (unless you have transferred the Products to the applicable carrier or shipper, you shall use commercially reasonable efforts to stop and/or cancel delivery by such carrier or shipper). Where you have already received the Net Proceeds, you shall refund any Buyer that has been charged for an Order that Daraz has stopped or cancelled.

 

6.7                      Sales Traffic Activities and Rating. Daraz may subject the Products or you to Sales Traffic Activities, use mechanisms that rate, or allow Buyers to rate or review the Products and/or your performance as a seller and Daraz may make these ratings and reviews publicly available. Daraz shall not be responsible for the reviews                            and ratings generated by the mechanisms or Buyers, in respect of any Products and/or your or your store’s performance. You further acknowledge and agree that where multiple sellers sell the same types of Products, Product attributes and sales information from the sellers (including but not limited to ratings, reviews and sales figures in respect of similar Products sold by different sellers) may be consolidated and presented by Daraz.

 

7.                      Your Representations, Warranties and Undertakings

 

7.1                      General Undertakings. By using the Services and Tools provided by Daraz or its Affiliates, you undertake, represent and warrant that:

 

a.  you shall (i) comply with all applicable laws and regulations, including all trading, importation, anti-bribery, anti-corruption, data protection and tax laws relating to your activities; (ii) be responsible for and pay all taxes and other charges arising out of or associated with these Terms or the Buyer Contract; and (iii) obtain all necessary rights, licences, permits, or approvals required for the offer, advertising, and sale of the Products on or through the Platform and/or the importation or delivery of Products to the Buyer;

 

b.  you shall comply with these Terms, the Policies and any additional terms, including any end user licence agreement;

 

c.  you shall provide all information and supporting documents required by applicable law including issuing a valid invoice to the Buyer, and ensure that any information provided under these Terms is accurate, current, complete and is not misleading;

 

d.  you shall fulfil all Orders for Products at their stated quantity and price to Buyers and be responsible for any error in the Listing Price;

 

e.  you shall not infringe any Intellectual Property Rights;

 

f.   you shall not post, display or disclose any materials which infringe the Policies;

 

g.  you shall not use or allow anyone to use the Platform, the Services and Seller Center in an unlawful, inaccurate, misleading, false, fraudulent, defamatory, trade libellous, or otherwise unsuitable manner including:

 

(i)                      opening multiple shops or duplicating stock keeping units on the Platform without Daraz’s approval;

(ii)                      generating fraudulent, repetitive or otherwise invalid clicks, impressions, queries or other interactions, whether through the use of automated applications or otherwise;

(iii)                      conducting activities such as gambling, sweepstakes, raffles and lotteries or participating in any activities related to so-called pyramid or Ponzi schemes, or any other illegal or immoral activities;

(iv)                      purchasing items sold on the Platform for commercial use or for use on behalf of a third party;

(v)                      being a party to any transaction which is not for the bona fide sale and purchase of Products (for example, where the primary or associated purpose is for (A) the encashment of vouchers, codes, and/or rebates; (B) gamification for the purpose of accumulation of any rebates, loyalty points, and/or credit and/or cycle-selling operations etc.; and (C) any other act that constitutes cheating (including reselling, re-purchase of your own Products which is subsidized by Daraz, and re- directing sales));

(vi)                      in any manner whatsoever, cause a loss to Daraz (directly or indirectly) as a result of any dishonest representation, deception or abuse by you, regardless of whether it is intentional or

unintentional for the purpose of obtaining a benefit. For the avoidance of doubt, the fact that no benefit was gained by you does not constitute a defence.

 

h.                      you shall not access content and information that concerns any party other than you, transmit unsolicited communications, interfere with the proper working of the Platform or Seller Center, transmit any viruses, Trojan horses, or other harmful code, or attempt to bypass any mechanism used to detect or prevent such activities;

 

i.                      you shall not intentionally expose Daraz and/or Daraz Affiliates, and our respective officers, employees, directors, contractors, partners, agents, subcontractors, representatives etc., to undue risk or otherwise engage in activities that Daraz determines to be harmful to Daraz and Daraz Affiliates’ operations, reputation, or goodwill; and

 

j.                      these Terms confer on you no rights of ownership or title, license, or other Intellectual Property Rights in any tangible or intangible property, including software (e.g. the Platform, Seller Center and any application programming interface or other software) and data (e.g. sales data, performance data, Buyer data and Seller Center data) used, obtained or created under these Terms. If such rights were nevertheless to have accrued to you for any reason whatsoever, you assign, dispose or otherwise transfer (and effect the transfer of) the full and exclusive ownership of all such rights to Daraz or any other party designated by Daraz, free of charge, or for a nominal fee.

 

7.2                      Undertakings in relation to Products. You undertake, represent and warrant that:

 

a.                      the Products are of merchantable quality, fit for their purpose, free from defects, and conform to their listed specifications;

 

b.                      you will include all legally required documentation in relation to the Products (including any certification, licenses, approvals, warranty card, warranty information and invoice) and update the same when legally required, and shall provide Daraz and/or Buyer any such document upon request;

 

c.                      you have full unencumbered title in, or are entitled to list and sell, the Products and any materials incorporated in the Products and all the Products are supplied free of all liens, charges or other security interests;

 

d.                      the Products are not (i) restricted for sale and/or importation based on the laws applicable for the Country Platform, including any minimum age, labelling requirements, certification or registration requirements, warranties and specifications; (ii) Prohibited and Controlled Products; (iii) Inadequate Products; (iv) expired (or soon to be expired) Products; or (v) counterfeit Products;

 

e.                      you shall provide Daraz with any documentation and information supporting your right to sell the applicable Products, including the right, license and/or permit to sell such Products, any documentation giving you the right to distribute the Products, and if needed, the notarized copy, invoice or other proof thereof at your cost;

 

f.                      in case of sale of refurbished Products, imported Products, white label Products, or non-OEM Products, you shall comply and strictly follow Daraz’s specific content requirements and the specific guidelines defined for such Products on the content production manuals; and

 

g.                      you shall comply with standard operating procedures, import procedures, weight restrictions, size restrictions and other shipping and packaging requirements under the Policies and/or applicable laws.

 

h.                      You shall ensure that all customs duties, excise tax and any other tax on the import, manufacture or production of the Products have been duly paid in the respective jurisdictions.

 

 

7.3                      Undertakings in relation to your Content. You undertake, represent and warrant that:

 

a.                      you are the owner or have all the required rights, title and interests (including the necessary licenses or consents) with respect to the use of Intellectual Property Rights concerning the Products and your Content as covered by these Terms and you are not aware of any claims made by any third party with regard to any alleged or actual Intellectual Property Right infringement or other claim, demand or action resulting from your Content, advertising, publishing, promotion, manufacture, sale, distribution or use of the Products. Seller further undertakes, represents and warrants that it has the authority to grant the Intellectual Property Rights as outlined in these Terms without infringing on the rights of any third party;

 

b.                      your Content is not prohibited and complies with applicable laws (including all minimum age, marking and labelling requirements, Product warranties, specifications and performance criteria, etc.) and complies with the Policies;

 

c.                      you will not use any intellectual property belonging to Daraz and/or Daraz Affiliates without Daraz’s prior approval in writing (including participating in actions such as reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any Daraz solution or technologies, deleting or altering author attributes or copyright notices, and/or failing to obtain all required permissions when using the Platform to receive, upload, display, distribute, or execute programs or perform other works protected by intellectual-property laws);

 

d.                      you will provide your Content that is accurate, up to date and in accordance with the Policies (including proper categorization in accordance with the Policies, availability status, stock level and Listing Price of the Products). Your Content shall include all text, disclaimers, warnings, notices, labels or other indications required by law to be displayed in connection with the offer, merchandising, advertising or sale of the Products and may not contain any sexually explicit, defamatory or obscene materials, or any of your or a third-party’s marketing material;

 

e.                      your Content shall be provided in English and/or to the extent required by applicable law, in the language of the countries in which the Products are listed for sale. Daraz may arrange for the translation of your Content into local language of the country in which Products are listed for sale, but Daraz is not required to verify the accuracy of the translation process and shall not be liable for any errors or omissions arising from translation;

 

f.                      you will not provide any uniform resource locator marks (“URL Marks”) for use on the Platform, or request that any URL Marks be used on the Platform, unless you have the right to publish your Content and have the right and license to sell such Products under applicable laws;

 

g.                      you grant Daraz and Daraz Affiliates a royalty-free, non-exclusive, worldwide, perpetual and irrevocable right and license to use, copy, reproduce, perform, display, showcase, distribute, publish, adapt, modify, edit, re-format, transmit, translate, enhance, improve, create derivatives work of and otherwise commercially or non-commercially exploit in whole or in part in any manner any and all Content  provided by you (including but without limitation to any text, graphics, images, audio, video or other materials) in any format, medium or distribution method now known or hereafter devised, whether in accordance with your explicit instructions and/or requirements or otherwise as required for the purpose of operation of the Platform (which may involve the promotion of particular stores and products or generally on the Platform) or performance of the services under this Agreement. For the avoidance of doubt, nothing in these Terms will impair Daraz’s rights to use your Content without your consent to the extent that such use is allowable without a license from you under applicable law (e.g. fair use or a valid license provided otherwise than pursuant to these Terms);

 

h.                      Daraz may determine the use and placement of your Content, and the structure, appearance, design, functionality and all other aspects of the Platform, the Services, and if any, the Sales Traffic Activities. Where applicable, you agree to waive the right to be identified as the author of such content and your right to object to derogatory treatment of such content; and

 

i.                      nothing herein contained will be deemed to limit or restrict our or any third party’s rights to assert claims for violation of any Intellectual Property Rights against you.

 

7.4                      Additional Representations and Warranties. Use of the Services, the Platform, and Seller Center is limited to parties that can enter into and form contracts under applicable law. You represent and warrant that:

 

a.                      (in the case of an individual) (i) you are not a minor and have full power, capacity and authority to enter into and perform your obligations under the Terms; and (ii) any information provided or made available by you is at all times accurate and complete;

 

b.                      (i) you are, and will remain at all times, a business duly organized, registered, validly existing and in good standing under the laws of the country in which the business is registered; (ii) you have full power, capacity and authority to enter into and perform your obligations under these Terms; and (iii) any information provided or made available by you or your Affiliates is at all times accurate and complete;

 

c.                      any person representing you has the corporate power and authority to enter into, accept or confirm these Terms, and the confirmation, acceptance, delivery and performance of these Terms, the transactions and other documents contemplated under these Terms have been duly authorized by all necessary corporate action on your part;

 

d.                      you and any person or entity that has a financial interest in your business, or any person or entity acting on your behalf: (i) have no affiliation with any Daraz employee which may result in a potential or actual conflict of interest; (ii) have not been barred or otherwise prevented from selling on Daraz; or (iii) have not been involved in any Claim that has a bearing on these Terms;

 

e.                      the acceptance, execution, confirmation and the exercise of these Terms shall not and will not: (i) contradict with and/or constitute breach against other agreement in which one of the Parties is a party thereto; (ii) conflict with the terms and conditions of all licenses, consents or approvals to which each Party is a party or by which it is bound and such licenses, consents or approvals is valid and in full force and effect and as far as each of the Parties is aware, no licenses, consents or approvals will be revoked, suspended, cancelled, varied or not renewed; and (iii) conflict with any law or judicial or administrative decision or any judgment, order, writ, injunction or decree of any court, governmental body, administrative agency or arbitrator applicable to it or to the conduct or operation of its business as it is currently conducted; and

 

f.                      you are not subject, and shall not be subjected to, to any proceedings or decree that would restrict or prohibit consummation by you of each of the obligations provided under these Terms in the manner contemplated by these Terms.

 

7.5                      Continuing Obligations. You undertake and warrant that all your representations, warranties and undertakings in these Terms will be fulfilled and will remain true and correct at all times. In the event any of them become unfulfilled, untrue or incorrect, you will promptly inform Daraz of the same and rectify the situation to Daraz’s  satisfaction (without prejudice to any other rights or remedies of Daraz).

 

7.6                      Reliance. Daraz may in reliance of the representations, warranties and undertakings provided by you whether in the Terms or Policies, provide certain information or undertakings (for example, product guarantees and delivery commitments) to Buyers as part of the overall Platform experience and/or in the context of certain Sales Traffic Activities. If Daraz incurs any claims or compensation payments on your Products resulting from your failure to comply with the representations, warranties and undertakings provided, you agree that Daraz reserves the right to seek indemnification from you for all such compensation and related losses resulting from or in any way related to the claim. Daraz reserves the right to automatically deduct the required amount from the Sales Proceeds in the Seller Account. You agree to this automatic deduction and to cooperate with Daraz             to resolve such claims promptly.

 

 

8.                      Confidential Information

 

8.1                      Restriction on Disclosure. The recipient of any Confidential Information will not disclose that Confidential Information, except: (i) with the prior written consent of the discloser; (ii) to Affiliates, employees, and/or agents who may only use the Confidential Information for the purpose of performing these Terms and who have agreed in writing to keep it confidential, and the recipient shall ensure that those people and entities use Confidential Information only to exercise rights and fulfil obligations under these Terms and keep the Confidential Information confidential; or (iii) when required by law after giving the discloser reasonable notice and the opportunity to seek confidential treatment, a protective order or similar remedies or relief prior to disclosure.

 

8.2                      Survival of Obligations. The rights and obligations of the parties under this Clause shall survive the termination of these Terms.

 

9.                      Personal Data and Buyer Information

 

9.1                      Use and Processing of Personal Data. You shall use and process Personal Data (in particular, the Personal Data of Buyers) strictly:

 

a.                      only for the purpose of the execution of these Terms or the Buyer Contract and not disclose it to third parties;

b.                      in accordance with the requirements under applicable personal data protection laws and Policies, including but not limited to the personal data protection requirements applicable for the Country Platform; and

c.                      in a manner that ensures Daraz remains in compliance with the requirement under applicable personal data protection laws;

 

you shall not sell, assign, license, publish, lease or otherwise commercially exploit any such information or utilize such information in any manner for your own benefit or carry out any data mining, data compilation or data extraction for the purposes of statistical or trade analysis or otherwise.

 

9.2                      Security Measures. You shall implement sufficient security measures to ensure that Personal Data is securely kept and maintained as required by applicable personal data protection laws. You agree to be subject to the necessary audits undertaken by Daraz to ensure compliance of the above obligations.

 

9.3                      Rights to Information. Daraz will own and/or be the controller of all information regarding Buyers, Orders and the supply of the Services, including payments, Fees, disbursements, refunds, cancellation penalties, adjustments, etc. and Daraz will not be liable to pay any royalties or fees to you in connection with the use of any such information.

 

9.4                      Seller Data. The Seller agrees and acknowledges that the Daraz may share and/or receive Seller's data, including but not limited to legal name, seller account details, and other relevant information, with its Affiliate or Ultimate Beneficiary for purposes that may include but are not limited to, improving services, facilitating transactions, marketing and promotional activities, listing seller on associate platform, and compliance with applicable laws and regulations. The Seller consents to such data sharing and receiving and affirms that Daraz and its associate companies will handle all shared data in accordance with their respective privacy policies and applicable data protection laws.

 

 

10.                      Liability – Limitations & Indemnification

 

10.1                      No Liability for Inaccuracies or Errors. The Platform, Tools, and the Services are provided on an "as is" basis. Any information and any materials provided by or through the Platform, Tools and the Services (including any data provided by the Buyer) may contain errors and Daraz and Daraz Affiliates expressly exclude liability for any such errors to the fullest extent permitted by applicable laws. Any link found on the Platform or Tools is provided for your convenience and for further information. It does not signify that Daraz endorses the contents thereof and Daraz has no responsibility for the content of external links.

 

10.2                      No Liability for Third Party Services. Unless otherwise agreed by Daraz, you shall be solely responsible for all obligations associated with the use of any third-party service or feature that you permit Daraz to use on your behalf, including compliance with any applicable terms of use.

 

10.3                      No Liability for Unavailability. You agree that the availability of the Services and the Platform is subject to:

 

a.                      availability of resources, including resources under the control of Daraz and availability of a suitable network infrastructure;

b.                      geographic and technical capability of communication networks and other delivery systems;

c.                      provisioning time that may be required by Daraz to provide the Services; and

d.                      you meeting the technical requirements for accessing the Platform and Tools from time to time.

 

10.4                      No Warranties. Except as expressly provided for in these Terms, Daraz makes no other representations or warranties of any kind, express or implied, including: (a) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement; (b) that the Platform and the Services will meet your requirements, will always be available, accessible, uninterrupted, timely, secure, or operate without error; (c) that the information, content, materials, or Products included on the Platform will be as represented by Daraz or that Daraz or Buyers will perform as promised; (d) any implied warranty arising from course of dealing or usage of trade; and (e) any obligation, liability, right, claim, or remedy in tort, unless arising from acts of fraud, gross negligence or wilful misconduct by Daraz.

 

10.5                      Correction of Documents or Content. Any typographical clerical or other error or omission in any acceptance, invoice, your Content or other document on the part of Daraz shall be subject to correction without any liability  for Daraz.

 

10.6                      Indemnity. You shall indemnify and hold Daraz and Daraz Affiliates, and Daraz’s respective officers, employees, directors, contractors, partners, agents, subcontractors and representatives, harmless from, and at Daraz's option defend Daraz against, any and all Claims arising out of, or related to:

 

a.                      any actual or alleged breach of your undertakings, representations, warranties, or obligations set forth in these Terms or the Buyer Contract;

b.                      any incorrect, misleading, or erroneous information provided to Daraz or any third party in connection with the Services;

c.                      any non-compliance by you with any applicable laws or the Policies, including any losses incurred by Daraz or its sub-contractors in respect of shipment of Prohibited and Controlled Products, or your breach of Product warranties in respect of your Products;

d.                      any tax compliance costs or tax liability incurred by Daraz or Daraz Affiliates in connection with your activities, arising out of your non-compliance with applicable tax laws or Daraz or Daraz Affiliates being deemed as your tax agent;

e.                      your own website or other sales channels, the Products, any of your Content, the advertisement, offer, sale or return of the Products;

f.                      any actual or alleged infringement of any Intellectual Property Rights by the Products or your Content, including any such actual or alleged infringement resulting from the use of your Content by Daraz and the Daraz Affiliates in accordance with these Terms;

g.                      any personal injury, death or property damage; or

h.                      Seller Taxes or the collection, payment or failure to collect or pay Seller Taxes.

 

If at any time Daraz reasonably determines that any indemnified Claim might adversely affect Daraz, Daraz may take control of the defences at your expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim against Daraz without the prior consent by Daraz in writing, which consent may not be unreasonably withheld.

 

10.7                      Daraz’s Liability. Daraz shall not be held liable for any damages of any kind, including direct, indirect, incidental, punitive, and consequential, arising out of or in connection with these Terms, the Buyer Contract, the Platform, Seller Center, the Services, the Products (including inability to use the Services or the tools), or from messages received or transactions entered into on the Platform, provided that Daraz will compensate you for any direct damages resulting exclusively, or primarily from Daraz's fraud, gross negligence or wilful misconduct.

 

11.                      Termination

 

11.1                      Daraz Termination Right with Cause. Daraz may unilaterally and immediately terminate these Terms and restrict your use of the Services upon the occurrence of any of the following:

 

a.                      you being in breach of any provision of these Terms and failing to remedy the same within Seven (7) days from being so notified;

b.                      you being in breach of any applicable laws or the Policies;

c.                      you passing a resolution for your winding up or a court of competent jurisdiction making an order for your winding up or dissolution;

d.                      the issuance of an administration order or judicial management in relation to you or the appointment of a receiver over, or an encumbrance taking possession of, or selling any of your assets;

e.                      you making an arrangement or composition with your creditors generally or applying to a court of competent jurisdiction for protection from its creditors;

f.                      issuance of laws, regulations, administration order, government order or court decision which restricts the performance of the Services to you or sale of the Products in the Country Platform; or

g.                      you ceasing or threatening to cease to carry on business.

 

1.2                      Seller’s Termination Right. Provided Daraz has not corrected these within Seven (7) days from your written notice to Daraz of the occurrence of any of the following, you have the right to immediately terminate these Terms: (a) Daraz (or its designated providers) delaying payment for more than thirty (30) days without reason; (b) the making of a judicial management or administration order in relation to Daraz or the appointment of a receiver over Daraz’s assets; (c) the making of an arrangement or composition by Daraz with its creditors generally or applying to a court of competent jurisdiction for protection from its creditors; or (d) Daraz ceasing or threatening to cease to carry on business.

 

11.2                      Termination with Notice. Either Party may unilaterally terminate these Terms without cause by providing thirty (30) days’ prior written notice to the other Party.

 

11.3                      Consequences of Termination. Upon termination of these Terms, you will notify Daraz of all concluded Buyer Contracts which have yet to be performed. Notwithstanding any termination for any reason and unless prohibited pursuant to the prevailing laws and regulations, you remain responsible for the fulfilment of any pending Order and Daraz (or its designated providers) will fulfil any pending Payment obligations. Daraz shall have the discretion whether to complete or cancel any pending Services, and you shall pay any fees in connection with Services that are completed.

 

11.4                      Surviving Provisions. Any provision of these Terms, by its nature, is meant to survive the term or termination, shall survive such term or termination.

.

11.5                      Termination by a Country Platform. Any Country Platform entity may terminate these Terms without affecting the other Country Platform entities, unless otherwise stated.

 

12.                      Applicable Law and Dispute Resolution

 

12.1                      If you are established in the People’s Republic of China, this Clause 14.1 shall apply:

 

a.                      These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China.

b.                      The Parties agree to submit to the jurisdiction of the People’s Court in Nanshan District of Shenzhen City with respect to any dispute or Claim arising out of or relating to these Terms.

 

12.2                      If you are established in a jurisdiction other than the People’s Republic of China, this Clause 14.2 shall apply:

 

a.                      These Terms shall be governed by and construed in accordance with the laws of Singapore. 

b.                      Any dispute, controversy, or claim shall be resolved through negotiation to the extent possible. In the event the parties fail to resolve any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (SIAC Rules) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of arbitration shall be Singapore. The number of arbitrators shall be one. 

 

13.                      Miscellaneous

 

13.1                      Marketplace Agreement Prevails. Unless expressly agreed otherwise by the Parties, Terms of Agreement will prevail over any other   agreement (except Marketplace Agreement) , terms or conditions regarding the subject matter, pre-contractual negotiations, and to the exclusion  of all other terms proposed by either Party (including any terms or conditions which you purport to apply under any purchase order, confirmation order, specification, invoice or other document) and no terms or conditions endorsed upon, delivered with or contained in any other document or with the Products, will form part of these Terms. These Terms will apply to the relationship between the Parties in addition to any specific terms agreed to herein or specifically agreed by the Parties from time to time. In the event of any conflict or inconsistency between these Terms and the Marketplace Agreement, the provisions of these Marketplace Agreement shall prevail.

 

13.2                      Interpretation. The singular includes the plural and vice versa, as the context may require. Headings are inserted for convenience only and will be ignored when construing these Terms. The term “including” or “include” shall mean “including, without limitation”, unless the context otherwise requires. A statutory provision shall include that provision and any regulations made in pursuance thereof as from time to time modified or re-enacted, whether before or after the date of these Terms, and shall include also any past statutory provision or regulation (as from time to time modified or re-enacted) which such provision or regulation has directly or indirectly replaced.

 

13.3                      Communications. Unless otherwise provided in these Terms or agreed to between the Parties in Marketplace Agreement of Country Platform, all notices, requests, demands and other communications hereunder must be in writing and will be deemed to have been fully given and received when sent with recognized overnight delivery service, registered mail or email one (1) Working Day after being deposited for next-day delivery with a recognized overnight delivery service or emailed, or where such notices and communications sent by Daraz, when they are sent in the Seller Center, or three (3) Working Days after being mailed by registered mail, charges and postage prepaid, to the recipient’s address set forth in these Terms or any other address that the recipient may specify by notice to the other Party. If requested by Daraz, you shall provide to Daraz contact details of a designated contact person, whom Daraz may contact regarding any of your responsibilities arising from these Terms. You agree that any of your contact information and addresses provided to Daraz on or through the Platform can be used as a valid address for service of legal documents of any legal proceedings.

 

13.4                      Several obligations. The obligations of each Daraz entity under these Terms shall be several and not joint.

 

13.5                      Assignment. You cannot assign, transfer or subcontract all or part of your rights and/or obligations deriving from these Terms, without the prior written consent of Daraz. Daraz may assign, transfer or subcontract all or part of its rights and/or obligations deriving from these Terms.

 

13.6                      Independent Contractors. You and Daraz are independent contractors, and nothing in these Terms will create any partnership, joint venture, agency, franchise, sales representative relationship or exclusivity between the parties. These Terms will not cause the establishment of any relationship of employment between the parties or with any person who provides services to either. You have no authority to make or accept any offers or representations on behalf of Daraz.

 

13.7                      No Third Party Rights. These Terms and all of the representations, warranties, covenants, conditions, and provisions hereof are for the sole and exclusive benefit of Daraz, Daraz Affiliates and you. Other than as regards the rights of Buyers against you, nothing in these Terms will be construed as giving any third party any rights whatsoever.

 

13.8                      Illegality. Notwithstanding any other provision in these Terms to the contrary, nothing contained herein will oblige Daraz or you to engage in any action or omission to act which would be prohibited by or penalized under applicable laws. The illegality, invalidity or unenforceability of any provision of these Terms under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the

legality, validity or enforceability of any other provision. The actual or future invalidity or ineffectiveness of any provision in these Terms will not affect the validity or effectiveness of the whole document.

 

13.9                      Severability. The illegality, invalidity or unenforceability of any provision of these Terms under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision.

 

13.10                      No Waiver. The failure of a Party to exercise its rights in the case of a breach of these Terms by the other Party shall not be considered as a waiver of its rights under these Terms or under the applicable laws.

 

13.11                      Force Majeure. No Party will be liable to the other or be deemed to be in breach of these Terms by reason of any delay or failure to perform any of its obligations due to an event of Force Majeure. Upon the occurrence of any event of Force Majeure, Daraz may, at its option, fully or partially suspend delivery/performance of its obligations hereunder while such event or circumstance continues. If any of the events of Force Majeure will continue for a period exceeding one (1) month, Daraz may notify you that it will terminate these Terms with immediate effect.

 

13.12                      Variation. No variation of these Terms will be valid unless (a) expressly agreed to in writing by an authorized representative of Daraz; or (b) notified to you as provided in accordance with these Terms.

 

13.13                      Stamp Duty. All stamp duty and registration fees (if any) in respect of these Terms will be fully borne and paid by you.